Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out the practices of wbwin02 ("we", "us", "our", "the Platform") — the operator of the online gaming and sports betting services accessible at wbwin02.cam — with respect to the collection, use, storage, disclosure, and protection of personal data belonging to our Members and visitors ("you", "your").

We are committed to handling your personal data responsibly and in accordance with applicable data protection principles. By accessing or using the wbwin02 Platform — including registering an Account, making a deposit, placing a bet, or otherwise interacting with any feature of the Platform — you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Where any inconsistency exists between this Policy and those documents on matters of data privacy, this Policy shall govern.

2Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, location data, email address, phone number, financial details, or any combination of data that could directly or indirectly identify an individual.
• "Processing" means any operation performed on Personal Data — including collection, recording, storage, retrieval, use, disclosure, alignment, erasure, or destruction.
• "Data Controller" refers to wbwin02, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means any third-party service provider that processes Personal Data on behalf of wbwin02 under a contractual arrangement, including payment processors and identity verification services.
• "Member" means any individual who has registered an Account with wbwin02.
• "Cookies" means small text files placed on your device by the Platform for functional, analytical, or preference-storage purposes.
• "KYC" means Know Your Customer — the identity and age verification process required to authenticate your identity and confirm eligibility to use the Platform.

3Personal Data We Collect

wbwin02 collects the following categories of personal data from Members and Platform visitors, depending on the nature of your interaction with the Platform:

4How Personal Data Is Collected

We collect personal data through the following channels and mechanisms:

• Direct submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you visit or interact with the Platform, including IP address, device identifiers, browser fingerprint, and session activity logs, through cookies and similar tracking technologies.
• Third-party sources: Identity and fraud verification data received from KYC service providers and payment processors in connection with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Payment providers: Transaction confirmation data received from payment processors including FPX banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), e-wallet operators (Touch 'n Go, Boost, GrabPay, DuitNow), and cryptocurrency networks for USDT TRC20 transactions.

5Data Processing & Use

wbwin02 processes your personal data for the following specific and legitimate purposes:

To create and manage your Account, process deposits and withdrawals in MYR and USDT TRC20, facilitate gameplay across all product categories (slots, live casino, sports betting, lottery, arcade), and provide 24/7 customer support.

To verify your identity and age (you must be at least 21 years old), comply with anti-money laundering (AML) requirements, respond to lawful requests from competent authorities, and maintain records as required under applicable law.

To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities. This includes monitoring of unusual account activity, IP analysis, and device fingerprinting.

To monitor gaming patterns that may indicate problem gambling behaviour, apply deposit limits or exclusions requested by Members, and fulfil our obligations under our Responsible Gambling Policy.

Where you have provided consent, to send promotional offers, bonus notifications, and platform updates via email or in-platform messaging. You may withdraw this consent at any time by updating your Account notification preferences or contacting support.

To analyse aggregated usage data for the purposes of improving platform performance, user experience design, and game portfolio decisions. This analysis is typically performed on anonymised or pseudonymised datasets.

6Legal Basis for Processing

wbwin02 processes your personal data under one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted upon registration — including Account management, payment processing, and game service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations — including KYC, AML, record-keeping, and data subject rights request obligations.
• Legitimate interests: Processing necessary for our legitimate business interests — including fraud prevention, security monitoring, and platform improvement — where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications, certain cookies, and optional personalisation features — where you have provided freely given, specific, and informed consent, which you may withdraw at any time without penalty.

7Data Sharing & Disclosure

wbwin02 does not sell, rent, or trade your personal data. We share your personal data only in the following specific and limited circumstances:

• Payment processors: Financial transaction data is shared with certified payment service providers — including FPX banking networks, Touch 'n Go, Boost, GrabPay, DuitNow, and USDT TRC20 processing services — solely to process your transactions.
• Identity verification providers: Identity documents and biometric data may be shared with accredited KYC and AML compliance service providers to fulfil our legal verification obligations.
• Technology and infrastructure providers: Hosting, security, analytics, and customer support technology providers who process data on our behalf under contractual data processing agreements that bind them to equivalent data protection standards.
• Legal authorities: Where required by applicable law, court order, or regulatory directive, we may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies without prior notice to you.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party service providers engaged by wbwin02 are required to handle your personal data in accordance with this Policy and applicable data protection standards. wbwin02 maintains contractual controls over all Data Processors and conducts periodic due diligence on their data security practices.

8Data Retention

wbwin02 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected or to comply with applicable legal retention requirements. The following general retention guidelines apply:

• Active Account data: Retained for the duration of your Account's active status plus a minimum of five (5) years following Account closure, to satisfy AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial regulations.
• KYC documents: Retained for the duration of your Account plus five (5) years following closure, or longer if required by law.
• Support correspondence: Retained for three (3) years from the date of the last interaction, or longer where a dispute is ongoing.
• Marketing data: Retained until you withdraw consent or request erasure, subject to legal minimum retention periods where applicable.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction practices.

9Security Measures

wbwin02 implements a layered, risk-based information security programme to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational measures include:

• AES-256 encryption for all stored personal and financial data at rest.
• TLS 1.3 encryption for all data in transit between your device and our servers.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Two-factor authentication (2FA) available for all Member Accounts.
• Continuous monitoring for suspicious access patterns, brute-force attempts, and anomalous account activity.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Dedicated incident response procedures for data breach identification, containment, and notification.

While wbwin02 takes every reasonable precaution to protect your data, no system of security can be guaranteed to be completely impenetrable. You are responsible for keeping your Account credentials confidential and for using a strong, unique password.

10Cookies & Tracking Technologies

wbwin02 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and improve our services. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These enable core features such as Account login sessions, security tokens, and load balancing. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, session timeout preferences, and notification configurations. Disabling these may affect Platform functionality.
• Analytical cookies: Help us understand how Members interact with the Platform — including which games are most popular, where users experience friction, and how sessions flow — so that we can improve the experience. Data collected is aggregated and pseudonymised.
• Security cookies: Assist in fraud detection and prevention by identifying unusual device or behavioural patterns that may indicate unauthorised account access or automated activity.

You may manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impact your ability to use some Platform features effectively. wbwin02 does not use third-party advertising or cross-site tracking cookies.

11Your Data Rights

Subject to applicable law and certain legal exceptions, you hold the following rights with respect to your personal data held by wbwin02:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will verify your identity before processing any data rights request and will aim to respond fully within seven (7) business days.

12Protection of Minors

The wbwin02 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process.

If wbwin02 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated Account, forfeit any balance in accordance with our Terms & Conditions, and securely delete all personal data associated with that Account as quickly as technically and legally possible.

If you believe that a minor has registered an Account with wbwin02, please contact us immediately at [email protected] and we will investigate and take action as a matter of priority.

13Third-Party Links

The wbwin02 Platform does not contain links to external third-party websites as a matter of policy. However, where payment processing redirects occur — for example, when completing an FPX bank transfer through Maybank2u or a Touch 'n Go eWallet payment — you will temporarily interact with the interfaces of those third-party payment service providers.

wbwin02 has no control over, and accepts no responsibility for, the privacy practices or content of third-party payment and service provider websites. We recommend reviewing the privacy policies of any third-party provider before submitting personal or financial data to them.

14Policy Amendments

wbwin02 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where material changes are made, we will notify active Members via email or a prominent in-Platform notice at least seven (7) days prior to the changes taking effect, where practicable.

The "Last updated" date at the top of this page will be revised each time the Policy is amended. Your continued use of the Platform following the effective date of an amended Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and may request Account closure by contacting our support team.

15Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the wbwin02 data team through the following channels: